FCA plans to allow lenders longer to respond to car finance complaints

Firms could get up to a year to respond to mis-selling complaints after shock court ruling last month

Santander puts aside £295m for car loan mis-selling

Lower third-quarter profits reported alongside first estimate of financial fallout from loan mis-selling scandal

Ofgem says nearly 250,000 customers will each receive average of £144 in compensation and refunds

New research proves what employees have always felt – that erratic behaviour from those above them in the hierarchy is the absolute pits

PM says budget stabilised the economy, while mortgage rates are ‘individual decisions for the banks’

Concerns interest rates will stay higher for longer if official data on Wednesday shows inflation is back above 2% target

Exclusive: Company relies on obsolete tech and there are troubling security gaps, Guardian investigation suggests

After the Oasis ticket row, experts say fluctuating charges could become the norm in other industries

Price cap for Great Britain forecast to rise to £1,736 a year for average dual-fuel bill, according to Cornwall Insight

Analysts say market is still relatively busy despite decline of 1.4%, which is unusually high for this time of year

Criminals using AI to trick shoppers as data shows more than £11.5m lost to fraud during festive period last year

Legislation will be drafted to ensure consumers find it easy to exit unwanted signups and to get a refund

Exclusive: Senior managers say they are forced to press ahead with orders for vital items without approval

Exclusive: Company has failed to tackle serious safety concerns or upgrade vital IT systems, Guardian investigation reveals

Claims management company expects claims over collapsed Neil Woodford fund to exceed £200m